·Work closely with the operations manager to establish daily e-commerce operations ·Support development, improvement, and maintenance of SOPs for operations and cross-company functions ·Procure raw material for product manufacturing. Track, maintain, and organize purchase orders, certifications, and qualifications for supply chain partners ·Consistently track and report inventory, and manage minimum stock level ·Constantly recommend improvements to core operational areas while considering scalability such as inventory management methods and streamlining communications ·Pack and fulfill orders from HQ in the short term and facilitate migration to 3PL fulfillment warehouse with solid and clear SOPs ·Coordinate all online and offline sales operations such as pop-ups and events ·Maintain the product details on the website. Ensure product information our customers are looking for ·Support to seek and make recommendations for new products, be informed about new trends to identify future opportunities, and successfully manage technical aspects ·Attend to any correspondence and emails from customers, clients and contractors ·Maintain and update sales/marketing log including client database ·Engage in generating official documents and presentations around business activities, field reports, and supplementary research as needed ·Keep updated on industry trends and consumer market ·Perform any other task or assignment as deemed necessary by the organization
WHAT YOU'LL BRING (Experience & Qualifications):
·2-3 years of work experience as an operations coordinator or relevant experience ·Be positive, honest, motivated, and embrace a growth-mindset ·Flexible and able to help out in other departments, and be open to addressing new situations as needed ·Ability to be a strong team player required ·Ability to multi-task, meet deadlines and client schedules, and attention to detail required ·Solid research abilities, including critical thinking and analysis required ·Problem-solving skills ·Excellent communication skills, both spoken and written required ·Solid knowledge of eCommerce tools such as shopify ·Strong computer proficiency such as Microsoft Office (Word / Excel / PowerPoint)and Slack